FAQ's

FAQ - FREQUENTLY ASKED QUESTIONS

How do I download my product?

After payment is confirmed, you will get a digital download sheet with links to the product and instructions.

Can I return or get a refund for digital products/templates?

All sales of digital products are final. However, if you're unhappy with your purchase, please contact us at info@wecreativelab.com, and we'll do our best to resolve the issue.

Can I resell the product I purchased from WeCreative-Lab?

No, it is not allowed to sell, distribute, rent, give, or sub-license any products bought from Wecreativelab.com.

The only products that come with resale permission are those marked with the name 'Master Resell Rights'.

Can I share the product with someone else?

No. All Wecreative-Lab products are copyrighted; the license you buy is only for one person.

This is what is allowed (For standard products):

You can create finished products to share with your clients, such as printing the pages of a workbook, you can also download the images and share them on social media, but you cannot resell or share the pdf manuals of products and access links to the canva templates.

What is Canva?

Canva is an easy-to-use graphic design platform that lets users create visual content like social media templates, flyers, and more.

How do I install the template?

You will get instructions with your order.

Are all downloads instant?

Yes, all downloads usually are instant, but if you don't receive the link immediately, don't worry; it means the link is still uploading, and the system verifies the payment is regular; you will receive the link within 1 hour or, max, within the day.
If, after 24 hours, you still have not received the download link, please get in touch with us at info@wecreativelab.com, and we will send you the link immediately 😊